Job Description

Friendly Ford - Las Vegas Sales Professional

Friendly Ford - Las Vegas is a reputable automotive dealership specializing in new and used vehicle sales. Since our establishment, we have been committed to providing our customers with exceptional service and high-quality vehicles. Our team is passionate about our brand and dedicated to maintaining a positive and professional work environment. Join us and be part of a successful organization that values customer satisfaction and employee growth.

Benefits

• Competitive salary ranging from $75,000 to $175,000 per year
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Bonus opportunities

Responsibilities

• Satisfies the transportation needs of vehicle purchasers.
• Sells/leases and delivers a minimum of 10 units per month.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits a high level of commitment to customer satisfaction.
• Knows and understands the current federal, state, and local laws which govern retail automobile sales. Also maintains current knowledge regarding Ford standards along with Friendly Fords dealership expectations.
• Maintains customer satisfaction scores that are at group average or above on a monthly basis.
• Maintains high levels of customer service that are consistent with Friendly Ford standards.
• Establishes and achieves annual and monthly objectives for unit sales, gross profits and customer satisfaction.
• Attending product and sales training courses as requested by sales manager.
• Keeps updated of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Maintains professional appearance.

Requirements

• High school diploma or one to three months related experience and/or training; or equivalent combination of education and experience.
• Two years of sales experience required.
• Must be physically capable of showing customers around the dealership and entering and exiting and driving vehicles. Ability to walk and stand for long periods.
• State of Nevada Sales License
• State of Nevada Driver's License required.

Friendly Ford - Las Vegas is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any prohibited attribute as required by applicable law.

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