Position Summary
The Order Fulfillment Associate coordinates order processing and fulfillment activities. This role connects customers, Sales, Operations, and cross-functional teams to assist with timely, accurate, and compliant shipments for patient therapy.
Key Responsibilities
Handle customer order entry, purchase order receipt, and shipping transactions in Great Plains and Oracle systems.
Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo units.
Track evaluation agreements and demo equipment logistics with Sales and Operations.
Coordinate with internal teams and freight forwarders to manage domestic and international logistics, shipping pick-ups, and delivery notifications.
Prepare trade documentation, including Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods forms.
Address order-related inquiries, including shipping discrepancies, complaints, and unit returns.
Qualifications & Competencies
Experience with order management, CRM, or ERP systems (Great Plains, Oracle).
Knowledge of Dangerous Goods/Hazardous Material shipping procedures.
Proficiency in Microsoft Excel.
Written, verbal, and data entry skills.
Ability to organize tasks, address customer issues, and maintain professionalism.
Experience & Certification Requirements
2–3 years of experience in order processing or sales support.
1–2 years preparing export documentation.
Ability to obtain and maintain Dangerous Goods certification for Lithium batteries
Rotating schedule Friday-Saturday-Sunday Wednesday-Thursday-Monday-Tuesday
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