Job Description

Job Description

Job Description

ABOUT MICROCOM

Microcom is a satellite communications company, based in Alaska. Our company sells and installs direct-to-consumer products including Viasat, Dish, DirecTV and Smart Home products from Google. We are also a distribution partner for OneWeb, a LEO satellite company which will provide broadband service throughout Alaska in the near future. Microcom places an emphasis on innovation focusing on providing customers with solutions that meet their communications needs.

Position Overview : If you have the drive; we have the tools to further your career. If you’re looking for a technology workplace where you can work independently and increase your earning potential, look no further. In this role, you will work to provide a unique and exceptional customer experience. In addition to demonstrating an expert knowledge of our products and services, you’ll access and maintain records in a point-of-sale system and handle a variety of sales related tasks including customer contracts, qualifying customers for promotions, completing orders from multiple fulfillment options and assisting with activating service.

Core Duties and Responsibilities

· Consistently display a positive, professional, friendly, and high energy willingness to assist customers through in-person, video, chat or telephone interactions.

. Must be able to work independently in a retail storefront

· Possess a competitive spirit and desire to meet and exceed sales goals.

· Continually maintain working knowledge of all company products, services, and promotions.

· Make recommendations according to customer’s needs.

· Utilize operational systems to process purchases of all products and services.

· Multi-task in a fast-paced office where you answer the phone and assist walk-in customers.

· Educate and engage customers on Internet, Television, and Smart Home products.

· Interact with and sell to customers via video, telephone interactions and provide prompt and courteous customer service to all customers.

· Ensure adherence to channel-specific methods, procedures and clean-desk policies.

· Adhere to all appearance standards, which includes a business casual code.

· Responsible for meeting current sales metrics.

· Ability to handle Tier 1 customer service questions.

· Adhere to all Company policies and procedures

· Some cold calling and supporting sales cross-promotions.

· Adhere to all appearance standards, which includes a business casual code.

· Other duties as assigned by the Sales Manager

Minimum Qualifications:

• High School Diploma and some college or equivalent required. Two (2) years of relevant experience may be substituted.
• Strong Computer Skills.
• Some knowledge of Managed Services.
• Strong interpersonal and communication skills
• Self-motivated, prioritizes tasks and works independently with minimal supervision
• Punctual and on time to all work-related activities
• Provide an exceptional, best in class, customer experience
• Provide an exceptional, best in class, customer experience
• Willing to prospect customers via warm calls
• Capable of adapting quickly to industry and company changes
• Maintain minimum sales goals and expectations

Microcom is guided by the values of curiosity, pride, and a winning attitude. If you think that you have the desire to learn and grow, you can make a successful career by joining the Microcom team.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

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